Learn what to check if text message voting suddenly stops working.
If your text message voting feature suddenly stops working, there are two common reasons why this may be happening:
Your account may have expired
When your account expires, text message voting becomes unavailable. Any polls that rely solely on text message voting won’t be able to activate until your account is upgraded.
To restore access, upgrade to any of our paid plans that include text message voting. Once your plan is active, text message voting will be re-enabled, and your existing polls will work again.
If you have a one-time plan, it will expire after the set end date.
If you're on a recurring plan, it renews automatically, unless there’s a payment issue. We’ll notify you one week before your renewal date.
Your phone number may not have reactivated after an upgrade
In some cases, after upgrading your account, your dedicated phone number may not reactivate automatically. This means text message voting will not work even though your plan is active.
This is a known issue that can be quickly resolved.
If you’ve already upgraded and voting still isn’t working, please reach out to our support team and we’ll help you get back up and running.
You can contact us by email at supportdesk@digitaljoy.media or use the Live Chat option in your product dashboard. We’ll help you get everything working again.